If you have customers, you're in the hospitality industry.
We're the hospitality consulting agency you didn't know you needed. As our name implies, we guide you from behind the scenes while you remain at the helm. The key to our success? Anonymity.
Our methods may seem mysterious now, but all will make sense when we collaborate.
Give people more than they expect.
Our passion lies in crafting authentic human connections that leave a lasting impact. With decades of experience and insights gathered from around the globe, we're excited to share innovative strategies that resonate with your company's unique identity.
Step into our world, and let's uncover the hidden potential within your business together.
Our Services.
At Backseat Hospitality, our suite of services is thoughtfully designed to work in progression, each building upon the previous to provide a holistic enhancement of your business. However, we understand that every business has unique needs, so you can choose any of our services à la carte to address specific areas of focus.
Whether selected individually or as a complete package, these interconnected services culminate in detailed reports and actionable deliverables, guiding you toward operational excellence and an elevated customer experience.
Anonymity Is Our Asset.
Before we begin our work—and sometimes even before our first meeting—we experience your business exactly as your guests do, without announcing our presence or intentions. By immersing ourselves in the genuine customer journey, we gain an unfiltered and authentic perspective. This approach enables us to identify nuances and subtleties that are often overlooked, providing you with actionable insights to enhance service delivery across all departments.
Our Approach.
At Backseat Hospitality, we believe that exceptional service is rooted in the subtle details and genuine human connections that leave lasting impressions.
By combining industry best practices with fresh, creative ideas inspired by our worldwide explorations, we tailor our approach to your company's unique identity. We work collaboratively with your team, complementing their strengths with our objective perspectives and cross-industry knowledge. This holistic methodology enables us to identify nuances and opportunities that often go unnoticed, unlocking the unseen potential within your operations.
Our ultimate goal is to help you elevate every facet of your customer experience, creating moments that touch the hearts of your guests and make them feel truly valued. Together, we'll step outside the familiar, embrace innovation, and see your business through a new lens—unlocking possibilities you may not have imagined.
Why Work With Us?
Objective External Perspective
Fresh Eyes
Our assessments are free from internal politics or preconceived notions, ensuring honest and impartial insights that might not surface internally.
External Influence
Fresh Energy
Many times, an external voice can inspire and motivate your team in ways that internal messaging cannot.
Authentic Guest Experience Analysis
Our immersive approach uncovers subtle nuances and areas for improvement that may be overlooked by internal assessments.
Resource Optimization
Time and Focus
Outsourcing specialized tasks can be more economical than allocating additional in-house resources or hiring new staff for occasional projects.
Innovation
& Creativity
Cross-Industry Insights
Our exposure to various markets enables us to apply successful strategies from different sectors to your business.
Global Insights
Human-Centered Service
By experiencing hospitality in diverse cultures, we understand the universal elements that make guests feel valued and cared for.
Integrated Services
Holistic Approach
Our services are designed to work together, providing a comprehensive enhancement of your operations—from guest experience mapping to revenue innovation.
Overcoming Internal Biases
Objective Feedback
Employees might be hesitant to critique internal processes openly; we provide a safe channel for honest assessment.
Enhancing Your Business with Global Inspiration.
Imagine infusing your guest experience with the genuine warmth and friendliness of Southeast Asian hospitality, the personalized charm of an Italian family-run inn, or the serene mindfulness of a Japanese tea ceremony. We bring these global insights to you, helping you craft moments that touch the hearts of your guests and make them feel truly valued.
In Summary.
While your in-house team excels at managing daily operations, our role is to complement their efforts by injecting fresh ideas and global perspectives. Our extensive travel and varied experiences equip us with a rich repository of knowledge and inspiration that we bring directly to your doorstep.
By partnering with Backseat Hospitality, you gain access to:
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A World of Ideas: Innovative concepts inspired by our global explorations.
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Unbiased Insights: Objective assessments free from internal constraints.
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Creative Solutions: Cross-industry strategies customized for your business.
We believe that stepping outside the familiar is the key to growth and innovation. Let us help you see your business through a new lens and unlock possibilities you may not have imagined.
We get to work with some pretty amazing people.
Hotels • Restaurants • Finance • Real State • Fashion • Media • Retail
In keeping with our commitment to confidentiality, we share feedback anonymously.
Testimonials.
Let’s Elevate Your Customer Experience Together.
Your customers deserve unforgettable experiences, and we're here to help you deliver just that. Let's embark on a journey to refine and enhance every aspect of your service delivery.
Ready to Discover What's Possible?
Contact us to schedule a free consultation. Together, we'll uncover the untapped potential within your operations and set new benchmarks in luxury hospitality.